The AI receptionist for plumbers who are under a house, not by the phone
You can't answer with your hands full and the water still running. PickupAI picks up the calls you miss, asks the questions a plumbing job actually needs, and texts you the details before you're back in the van.
Start your 14-day free trial$199/mo inc. GST after the trial. No lock-in, cancel anytime.
Hear it answer a real plumbing call
These are actual recordings, not a script being read out. Four of the calls a plumber gets most.
Burst pipe under the kitchen sink
A caller mid-panic. Listen for how little it asks before it lets them go.
Blocked drain — not an emergency
The same care, without treating it as a 2am callout.
Bathroom renovation — requesting a quote
It never guesses a price. It gets the scope and hands it to you.
Checking in after a previous job
It recognises a returning customer and picks up the thread.
It asks what a plumber would ask
Most answering services take a name and a number. That leaves you ringing back to find out whether you need to drop everything. PickupAI asks the plumbing questions on the call:
- Is water actively leaking right now? The difference between tonight and Thursday.
- Hot or cold water? Tells you whether it's a hot water unit before you load the van.
- Can they see where it's coming from, or is it hidden? A hidden leak is a different job.
- One fixture or several areas? Separates a single blockage from something in the main line.
- Owner or tenant — does the landlord need contacting? So you know who authorises the work before you turn up.
It does not give advice, and it asks nothing of the caller. Someone standing in a flooding kitchen does not need a machine that cannot see the room to start issuing instructions. It takes the details and gets off the line, because the fastest useful thing it can do is put the call in front of you.
It writes it down. You decide.
PickupAI does not sort your jobs for you. It has never seen your run, your suburb or your Tuesday — so it writes down what the caller actually said, word for word, and puts that in your hand seconds after they hang up.
Reading it takes you two seconds, and nobody had to guess on your behalf.
What it won't do
It won't quote. Ever. A plumbing price depends on what's behind the wall, and a robot's guess becomes a number you're held to at the door. It gets the job details and leaves the pricing to you.
It won't promise you'll attend a gas job. Gas fitting is separately licensed. A caller who reports a gas smell hears one line — that this sounds like one for triple zero — and is asked for their number in the same breath. It does not tell them to leave the building or open a window; it takes the details so you can ring back, and whether you take gas work is your call.
It won't pretend to be human. If a caller asks, it says it's an AI assistant, and it discloses it at the end of every call regardless. Callers who find out later feel tricked; callers who are told plainly mostly don't care, because someone finally answered.
Common questions from plumbers
Can it tell a burst pipe from a dripping tap?
It doesn't try to, and that's deliberate. It asks what's happening and writes the answer down in the caller's own words — water's pouring out under the sink and I can't stop it does not read like the kitchen tap drips overnight. You get that as a text within seconds of the call ending, and which one you drive to is your call.
Does it do gas work enquiries?
It takes the enquiry, but it will never tell a caller you'll attend a gas job. Gas fitting is separately licensed. A caller who reports a gas smell hears one line — that this sounds like one for triple zero — and is asked for their number in the same breath. It does not tell them to leave the building or open a window, and it still captures their details so you can ring back. Whether you take gas work is your call, not the AI's.
What does it ask a plumbing caller?
Whether water is actively leaking right now, whether it is a hot or cold water issue, whether they can see where it is coming from, whether it affects one fixture or several, and whether they own the place or are renting and the landlord needs contacting.
What if I answer the phone myself?
The AI only picks up when you don't. Call forwarding kicks in after about 20 seconds of ringing, so if you get to it first the AI never activates.
How much is it for a plumber?
$199 a month including GST, flat, no matter how many calls come in. Month to month, cancel anytime, and there is a 14-day free trial.
Stop losing burst pipes to whoever answered second
Setup takes about ten minutes: sign up, get your number, set call forwarding with one dial code. No app, no hardware.
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