Privacy Policy

Last updated: 17 March 2026

1. Who We Are

PickupAI ("we", "us", "our") is operated by PickupAI ABN 62 774 704 796, based in New South Wales, Australia. This policy explains how we collect, use, and protect personal information when you use our AI phone answering service.

2. Information We Collect

From business owners (our customers):

• Name, email address, mobile phone number
• Business name, trade type, service area
• Payment information (processed securely by Stripe — we do not store card numbers)

From callers (your customers):

• Phone number (provided by Twilio caller ID)
• Name, address, and job details as provided during the call
• Call audio recordings (when enabled)
• AI-generated call transcripts and lead summaries

3. How We Use Your Information

• Providing the Service: AI call answering, lead capture, SMS/email notifications to business owners
• Account management: authentication, billing, customer support
• Service improvement: analysing call data to improve AI accuracy (aggregated and de-identified where possible)
• Legal compliance: responding to lawful requests from authorities

4. Third-Party Services

We share data with the following providers, each bound by their own privacy policies:

• OpenAI — processes call audio for real-time AI conversation
• Twilio — telephony, SMS delivery, and call recording
• Stripe — payment processing and subscription management
• Railway / hosting provider — application hosting and data storage

We do not sell your personal information to third parties.

5. Call Recordings

Calls may be recorded for quality assurance and dispute resolution. Callers are informed at the start of each call. Recordings are stored securely and retained for up to 90 days unless required longer for an active dispute. Business owners can access recordings through their dashboard.

6. Data Retention

• Active accounts: data is retained for the life of the account plus 30 days after cancellation.
• Call recordings: retained for up to 90 days.
• Billing records: retained for 7 years as required by Australian tax law.

7. Data Security

We use industry-standard security measures including encrypted connections (TLS), hashed passwords, webhook signature verification, and access controls. Despite our efforts, no system is perfectly secure — we encourage you to use strong passwords and keep your credentials private.

8. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, email [email protected].

9. Cookies & Analytics

We use essential session cookies to keep you signed in to your dashboard. We do not use advertising pixels or retargeting cookies.

We use Google Analytics 4 to understand how visitors use our website and dashboard so we can improve the experience. Google Analytics collects anonymous usage data such as pages visited, time spent on pages, browser type, and approximate location (country/city level). IP addresses are anonymised by Google before storage.

Google's use of analytics data is governed by the Google Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or dashboard notification at least 14 days before taking effect.

11. Contact

PickupAI · ABN 62 774 704 796
Email: [email protected]